Frequently Asked Questions

Get answers to some of the most frequently asked questions about Hotbox products here.

Can I add my company logo?

Can we add our logo to a Hotbox?

Can I change my shipping address after placing an order?

Can I fit a laptop into Hotbox 1?

Can I fit my gym kit in my Shuttle, along with everything else?

Can I fit Origin into a locker?

Can I have products made in bespoke colours?

Can I modify or cancel my order after placing it?

Can I return my goods?

Can I track my order?

Do I have to pay to return an item?

Do you have a physical store where I can see products in person?

Do you offer bulk or wholesale discounts?

Do you ship to my country?

How can I carry my keyboard with Hotbox 2?

How can I check the status of my order?

How can I clean the cover?

How can I contact your customer support team?

How can I convince my workforce to return to the office?

How can I leave a product review on your website?

How can I reset my password if I forget it?

How do I access the Origin case if the number sequence needs changing?

How do I create an account on your website?

How do I return a product?

How do I set up a reseller account with you?

How do I use this with a laptop for video meetings ?

How is Flow different from a normal laptop bag?

How long will it take to receive my order?

I need to get at train tickets and keys quickly. Is there a pocket for those?

I travel a lot. Will this protect my laptop?

If I order Hotbox 2, what comes with it?

If I’ve got lots of personal stuff in it. How do I get at my work things?

If you buy our locker caddies, where do the cables go?

Is delivery included in your pricing?

Is Flow waterproof?

Is my personal information safe on your website?

My locker is only 40cm / 15¾” deep. Will Hotbox 4 fit inside?

Our staff need to carry everything they need for work with them around the office. Will everything fit inside?

Some staff are here 5 days a week, others only come in for 2-3 days? How do their needs differ?

We already have lockers. Will Hotbox 2 fit inside?

We have a clean desk policy. Will we be able to carry our keyboards in this?

We're converting a space to agile working - what should we be thinking about?

What are your plans for 2030 Net Zero and sustainability in general?

What colours are available?

What colours does your product come in? Can I have a custom colour?

What colours is Hotbox 4 available in?

What do I do if an item is out of stock?

What do I do if I am having trouble placing an order online?

What is your return and exchange policy?

What should I do if I receive a damaged or defective product?